FREQUENTLY ASKED QUESTIONS
1. What is a Certified Relocation and Transition Specialist (CRTS)?
A Certified Relocation and Transition Specialist is a professional designation obtained by an individual and managed by the Senior Transition Council. It is awarded to individuals who are screened, educated, and certified in the field of “Senior Relocation.” CRTS professionals provide services to adults and their families, assisting them with later-life home transitions such as moving, downsizing, or aging-in-place.
2. Who can benefit from this service?
Whether you are an adult who is ready to make a change in your life or you have parents that you are caring for, Still on the Hill can help. Our goal is to resolve real-life challenges for clients who are overwhelmed by the sheer magnitude of the physical work required to downsize and/or move. Still on the Hill provides practical systems for sorting, packing, and moving personal belongings, with the ultimate goal of having you or your parents comfortably resettled in a new environment.
3. Why not just hire a moving company?
Still on the Hill does more than just move. We take the time to get to know you and your needs. From that, we create a personalized plan that covers your move from beginning to end, including scheduling, packing, managing the move, and coordinating the sale, removal, and donation of personal belongings. Depending on the level of service you need, we can also transfer utilities and other home services, manage address changes, and ship family treasures worldwide. In effect, we take the stress out of your situation and ensure that you are ultimately comfortably settled.
4. What if I’m not ready to move, but I need changes to my living space?
At Still on the Hill, our goal is to ensure your home fits your needs. Wherever possible, we endeavour to keep your environment familiar to you, while providing you with mobility and freedom enhancing solutions.
5. How does this save me money?
Relocation and Transition is our business. It’s what we do each and every working day. Our experience in this field has allowed us to establish qualified and experienced contacts that help us seamlessly relocate and transition adults into improved living environments. Still on the Hill passes these benefits and savings on to you.
6. How do I know that Still on the HIll will realize the best value for our personal belongings?
Still on the Hill has a wide range of professional contacts that can properly assess art and antique value as well as auction and consign your personal belongings. We guarantee that we will find the appropriate value for your personal belongings in a timely manner.
7. How can I be sure that Still on the Hill is handling my parents’ move with the respect and dignity they deserve?
Still on the Hill is a member of the Better Business Bureau and is CRTS (Certified Relocation and Transition Specialist) certified. With the CRTS designation, we are committed to follow a professional Code of Conduct, Ethics, and Responsibility toward all clients. This ensures proper care, acting in good faith, accountability, loyalty, and transparency. Our credibility depends on each and every successful contract.
8. How do you bill for your time? Will there be any late billing surprises?
We do our best to assess your specific needs through our initial consultation. After that, we charge a flat fee for a proposal that outlines the steps we would take to complete your transition or move. The proposal is yours to keep. You can then implement it on your own or you can hire us to implement it. That is when the physical work begins and our professional knowledge and contacts becomes a time and money saver for you.
